Consult

Special person responsible for technical support Answering Demand Information

Scheme

According to customer requirements and products, provide detailed technical solutions and quotations

Fit Out

The assembly team leader of each product is responsible for the equipment progress, and the business specialist updates the production schedule every week to report to the customer.

Acceptance Check

After the internal acceptance, the acceptance data will be sent to the customer by mail, and the customer will be notified to make an appointment to the factory for acceptance.

Shipment

The engineer follows the equipment to the customer site to guide the installation and commissioning, personnel training, etc.

Intimate pre-sales service

Dozens of ultrafine powder professionals accurate Take your pulse and tailor your solution

The company has a first-class scientific research team composed of dozens of ultrafine powder professionals, and the core technology of the products has reached the international advanced level. We can quickly customize solutions for you according to your needs and challenges.

Free Incoming Experiment

We provide free incoming material experiments to provide strong data support for the practical application of materials

We have set up an advanced test platform to provide customers with small test, pilot test, large test and 1:1 sample test, and can analyze the physical and chemical indicators of particle size, whiteness, density, morphology, moisture and so on.

Quality after-sales service

7x24 hours online customer service, professional after-sales team is on standby to ensure smooth and efficient production of equipment

After-sales engineers participate in the whole process of equipment installation and commissioning, equipment use training, regular inspection and return visits and other links, and any problems encountered in the process of use can always be answered and solved in the first time.

Give a reply

Resolve complaint feedback

Propose solutions

72 hours Service Engineer Dispatch

Three Guarantees Clause

The company's products implement three guarantees, the warranty period of 1 year, but does not contain wearing parts.

One Year Warranty

Sichuan Giant's equipment warranty period starts from the date of equipment commissioning and acceptance, and users enjoy a one-year free warranty for the whole machine. Life-long maintenance and technical upgrade services are provided at the end of the warranty period.

Standard After-Sales Service System

During the operation of your project, if there is any problem with the equipment, you can contact the customer service center for feedback. We guarantee to complete the problem identification within 24 hours, and issue a solution to help customers solve the problem in a timely manner (three days at home and ten days abroad). Our after-sales response system operates in a standardized manner to ensure accurate and fast problem handling.